![]() Similarly, if you have a family session and an unruly toddler, stopping the session to cater to the toddler’s demands might be seen as great customer service – but it might also be hindering the process as a whole. A better solution might be to provide only two options for them to pick from to make the decision process easier – or even selecting for them. Sure, we might assume that offering more options and flexibility is a great service, but in this case, it hurts the process. Offering a variety of background options and lighting styles to an already overwhelmed client might just put them over the top. They don’t like having their picture taken, but know they need it for marketing and networking. Imagine you have a nervous client that wants a headshot. It can get in the way of your style and process. But customer service can be taken to far. Delivering their wall art to their home is exceptional customer service. Not showing stress when they show up with the wrong outfit, bad makeup, or an unexpected idea is great customer service. Having a bottle of water and snacks available is great customer service. Quickly and professionally returning phone calls, texts, and emails are great customer service. In photography, we might assume that a better business has over-the-top customer service. It’s going the extra mile that sets you apart from your competition. ![]() If you provide exceptional service, your customers will be blown away and will continue to support your business. With traditional business, customer service is king. Each of these touchpoints allows you to show off the personalization you can provide for your customers. ![]() It’s about the relationship you have with your customers. This could be via email, on the phone, or in-person. Cr, PPW-AFP 0Ĭustomer service is how you interact with your customers. Sapon on 5 Reasons Why BPG Will Eventually Replace JPEGīy Chris Wooley, CPP Photog.Lentrll Mectkey on What Are The New Camera Features Of The iPhone 8, 8 Plus And iPhone X?.Chris Greenwood on How To Book More Weddings Without Paying For Any Advertising.annie on Reduce Your Photoshop Workload With JPEGmini.Daniel Penwarden on How To Book More Weddings Without Paying For Any Advertising.Pol Divina, a “Michelin Food Photographer”.JPEGmini 3.5 Has Arrived with more Video Features!.Epic Black Friday Deals For Photographers & Creators 2022.Audiolove: The Bridge Between Live Music and Photography.A Guide to Image Sizing for Photographers & Creators.
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